Shipping policy

SHIPPING POLICY

We ship out all orders that contain perishable items Monday, Tuesday, Wednesday and Thursdays. If there are holidays, bad weather, or other situations out of our control, we have the right to hold on to a shipment until we feel it is safe to ship. We will always do our very best to advise you as soon as possible if your order has been held back for any reason.

All packages will have a tracking number tied to the package, please follow up with the shipping provider for any issues related to shipping. We are not responsible for lost or stolen packages. Under certain circumstances we will replace lost or stolen goods, please contact us at: info@chicagogame.us for specific issues related.

Perishable products ship frozen and we may use a combination of dry ice and ice packs in shipping coolers to ensure safe temperature throughout its journey to you. We ship all packages from our warehouse located in Chicago.