SHIPPING POLICY

We ship out all orders that contain perishable items Monday, Tuesday, Wednesday and Thursdays. We Do Not ship perishable products on Fridays. If there are holidays, bad weather, or other situations out of our control, we have the right to hold on to a shipment until we feel it is safe to ship. We will always do our very best to advise you as soon as possible if your order has been held back for any reason.

All packages will have a tracking number tied to the package, please follow up with the shipping provider for any issues related to shipping. We are not responsible for lost or stolen packages. Under certain circumstances we will replace lost or stolen goods, please contact us at: info@chicagogame.us for specific issues related.

Perishable products ship frozen and we may use a combination of dry ice and ice packs in shipping coolers to ensure safe temperature throughout its journey to you. We ship all packages from our warehouse located in Chicago.

REFUND POLICY

We guarantee all of our products 100%. If you are not satisfied, we can give you a refund for any items we sold to you. We cannot do any exchanges except for non food merchandise. Our return policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange. To be eligible for a refund, your item must be unused and in the same condition that you received it. It must also be in the original packaging. Please take pictures of the item(s) and send to: info@chicagogame.us

Gift Cards and Gift Certificates are non-returnable and non-refundable and have no cash value.

To complete your return, we require a receipt or proof of purchase. Please do not send your purchase back to the manufacturer.

Returned refunds (if applicable)

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)

If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at info@chicagogame.us

On Sale items (if applicable)

Only regular priced items may be refunded, unfortunately on sale items cannot be refunded.

Exchanges (if applicable)

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at info@chicagogame.us and send your item to: Chicago Game & Gourmet 700 West Root Street Chicago, IL. 60609 - United States.

Gifts (if applicable)

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you. If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to them to give to you later, we will send a refund to the gift giver and they will find out about your return.

To return your product, you should mail your product to:

Chicago Game & Gourmet
700 West Root Street
Chicago, IL. 60609 - United States.

You may be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary. If you are shipping an item over $75, you must use a shipping service that will give you a tracking number such as UPS, FedEx or purchasing shipping insurance.